Job Title: Customer Feedback Representative

Location: Abertillery/Ebbw Vale

Employment Type: Temporary/Full Time

Working Hours: 8-5.30

Salary: £12 an hour

Job Description:

We are seeking a friendly and approachable Customer Feedback Representative to join our team. The ideal candidate will be responsible for engaging with the general public to gather feedback on the services we offer. This role is crucial in helping us understand and improve the customer experience at our recycling centre.

• Engage with Visitors: Approach and interact with visitors at the recycling centre to gather their feedback on the services provided.
• Survey Administration: Conduct face-to-face surveys, distribute feedback forms, and assist visitors in completing them as needed.
• Data Collection: Accurately record and compile feedback from the public using provided tools and software.
• Reporting: Prepare and submit regular reports summarizing the feedback received, highlighting key areas of concern, suggestions, and positive comments.
• Customer Service: Address any immediate concerns or questions from visitors and escalate issues to the Site Manager when necessary.
• Promotional Activities: Inform visitors about any new services, changes, or improvements at the recycling centre.
• Collaboration: Work closely with the site staff to ensure a smooth flow of information and consistent visitor experience.
• Safety Compliance: Follow all health and safety guidelines to ensure a safe environment for both staff and visitors.

• Customer Service Experience: Previous experience in customer service, public engagement, or a similar role is preferred.
• Communication Skills: Excellent verbal communication skills and the ability to interact with a diverse range of people.
• Interpersonal Skills: Friendly, approachable, and able to build rapport quickly with visitors.
• Organizational Skills: Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Problem-Solving: Ability to handle visitor concerns calmly and efficiently, providing solutions or escalating when necessary.
• Technical Skills: Basic computer skills for data entry and report preparation.
• Physical Stamina: Ability to stand and walk around the site for extended periods.

• Outdoor Work: The role is primarily based outdoors at the recycling centre.
• Weather Conditions: Must be prepared to work in various weather conditions, with appropriate protective clothing provided.
• Flexible Hours: Ability to work flexible hours, including weekends and public holidays, as required by the recycling centre's operational hours.

• Competitive salary
• Training and development opportunities
• Supportive team environment
• Opportunity to contribute to environmental sustainability efforts

How to Apply:

Contact Number: 01495 421926

Email Address:

www.candourtalent.co.uk

We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.

Who are we at Candour Talent?

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.

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