Website Privacy Policy

Last updated: 9th May, 2018

Who we are

We are Candour Talent Limited (registered in England and Wales, number 10068952). Our place of business is The Innovation Centre, Festival Drive, Ebbw Vale, NP23 8XA. You can write to us or email our Data Protection Manager about any questions or concerns regarding this notice at:, or call us at: 01495 421926.

We are committed to giving you a personalised service that meets your needs in a way that also ensures your privacy is protected. We will continue to comply with the provisions of the Data Protection Act 1998 (“DPA”) until and including 24 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection legislation”).

This Privacy Notice explains how we may collect personal information about you. It also explains some of the security measures we take to protect your personal information, and tells you certain things we will do and not do. You should read this Privacy Notice in conjunction with the Website Terms.

Personal information collected by Candour Talent

We only collect personal information that is needed, adequate and relevant for the specific purpose. We collect, process and use personal information in a number of different ways depending on who has provided the information and for what purposes:

People who contact us

We may record personal information provided to us by telephone, email, in person or otherwise in writing or electronically. We will only use your information for the purposes that you provided it to us and for administrative purposes, and always in compliance with Data Protection legislation.

People who visit and use our website

Our website may invite you to sign up for certain features, such as newsletters, email updates, demo requests and other general interactive features. Where you provide information for these purposes, we will use your information to provide the relevant service or feature that you have requested and to manage your preferences. We may also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters and email subscriptions. You will have the ability to unsubscribe from any repeat communications at any time.

Interactions on social media

We may also interact with you on social media. If you submit any personal information to us via social media facilities controlled by us (e.g. our Facebook page or Twitter feed), we shall administer it according to this Privacy Notice.

Clients and candidates

We collect and use personal data for the legitimate purposes of providing candidate search, recruitment and placement services to prospective employers. We refer to such employers as our “Clients”. As part of our legitimate interests we hold client contact information, and we collect and process the personal information of our clients' prospective job applicants, or “Candidates” on behalf of our clients.

Examples of candidate personal information we may collect and use are:

  • Full name and personal details including contact information (e.g. home address and address history, email address, home and mobile telephone numbers) 
  • Date of birth and age 
  • National Insurance number 
  • Marital status 
  • Family, lifestyle or social circumstances, if relevant to the service provided 
  • Education and employment details/employment status 
  • Health records 
  • Salary information

Where we need to disclose information to a third party, for example where we want to take up a reference, make a credit check or obtain a ‘disclosure’ from the Criminal Records Bureau, we will not do so without informing you beforehand, unless the disclosure is required by law.

Candour Talent’s job applicants, current and former employees

When individuals apply to work for Candour Talent, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Examples of the personal information we may collect and use is included above.

As with our client's candidates, where we need to disclose information to a third party, for example where we want to take up a reference, make a credit check or obtain a ‘disclosure’ from the Criminal Records Bureau, we will not do so without informing the applicant beforehand, unless the disclosure is required by law.

How long we keep your personal information

Personal information about unsuccessful candidates and job applicants will be held for 12 months from the date we notify you that your application has been unsuccessful. Your personal information will then be destroyed or deleted. We may retain de-personalised statistical information about candidates and job applicants to help inform our recruitment activities, but no individuals are identifiable from that information.

Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this file will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. Our retention schedule will be provided prior to commencement of employment with us.


What we do with personal information

We collect and use personal information only for specified, explicit and legitimate purposes:

  • The personal information we collect is used for the legitimate interests of Candour Talent and our clients in support of our and their good governance, administration, accounting and auditing practices and to assist in managing our and their business operations in compliance with Employment, Health and Safety, Data Protection legislation and other applicable laws.
  • We use personal information to help us manage and perform our contractual obligations, and for the establishment and defence of our own and our clients' legal rights.
  • We use personal information to allow us to contact you in various ways (including mail, email, telephone, visit, text or multimedia messages) about our services unless you have previously asked us not to do so.
  • We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.


Please note that we may need to disclose your personal information where we:

  • sell any or all of our business or assets or we buy another business or assets in which case we may, under strict pre-conditions, disclose your personal information to the prospective buyer or seller;
  • have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings, or
  • need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.


What we don’t do with personal information

We will not disclose your personal information to any third party except in accordance with this Privacy Policy. We only market personal information to organisations that may be interested in offering permanent employment to our candidates or hiring our candidates as temporary workers.

We do not use personal information to carry out any automated decision-making or profiling.

How you and Candour Talent may share personal information

If you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Notice and that they have not objected to such use of their personal information.

We employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes of, for example, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us. They only have access to personal information needed to perform their functions, and may not use it for other purposes.

Further, they must process the personal information in accordance with this Privacy Policy and as permitted by Data Protection legislation.

Transfer of personal information outside of the European Economic Area (EEA)

From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and Data Protection legislation.

Your data security

We maintain physical, electronic and procedural safeguards to protect against the risks of inappropriate disclosure, theft, loss and unavailability during collection, storage and transmission of personal information. We use Secure Sockets Layer (SSL) to encrypt personal data during transmission and we anonymise personal information wherever possible prior to transferring personal data.


Your data protection rights

You are guaranteed certain rights with regard to your personal information. If you wish to exercise your rights, or if you have any questions or concerns about the handling of your personal information, you can write to us at:

Candour Talent Limited
The Innovation Centre
Festival Drive
Ebbw Vale
NP23 8XA

Alternatively, you can email our Data Protection Manager at:,
or call us at: 01495 421926


Withdrawing consent

You have the right not to consent to share your personal information with Candour Talent. If you ask us to store and use your personal information and you change your mind at any time, you can also let us know by emailing the Data Protection Manager at the address above. Withdrawal of your consent won’t affect any processing we have carried out in respect of your personal information prior to you withdrawing your consent. If you decide that you do not wish to share your Personal information with us, we may be unable to enter into a contract of employment with you. We may also be unable to provide services to you to assist in securing a contract of employment with our clients.

Accessing your personal information

You have the right to access a copy of your personal information that we have collected and stored. You can request this by contacting our Data Protection Manager.

Correcting your personal information

We aim to keep the personal information we hold about you accurate and up to date. If you believe any of the personal information we hold regarding you is incorrect, you can request that we correct your information and we will correct it.

Restricting your personal information or objecting to continued use

You can ask us to cease using your personal information or object to us continuing to use it. This does not affect any use that was carried out before we receive your request.

Requesting for your personal information to be deleted

You can also request that we delete any or all of your personal information. We do not have to comply with your request if it would result in us being out of compliance with other legal obligations that we have, but if that were the case we will always inform you at the time of your request.

Requesting for your personal information to be transferred

If you wish us to transfer any or all of your personal information that we hold to a third party, you can ask us to do this and we will transmit your information in a commonly used electronic format.

Making a complaint

If you are unhappy with how we have used your personal information, you have the right to complain to the Information Commissioner’s Office (ICO). You can do this by going to their website at and clicking the “Report a Concern” link, and following the steps on the page.

We may amend this Privacy Notice from time to time without notice to you, in which case, we will publish the amended version on our website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Notice from time to time. It is your responsibility to check regularly to determine whether this Privacy Notice has changed.

You can ask us for a copy of this Privacy Notice and of any amended Privacy Notice by writing to the above address or by emailing us at