Job Title: IT Technician

Location: Bridgend

Employment Type: Permenant

Working Hours: Monday to Thursday 08:30 - 17:00 and Friday 08:30 - 13:30

Candour Talent Recruitment are currently recruiting for an experiences IT Technician to join our well-established client based in the Bridgend area.

This role presents a unique chance to become a part of a dedicated team within a well-established company.

Principal Accountabilities:

To carry out all tasks and projects within the scope of the role including:

IT First Line Support:

* Support 70+ staff with any IT related queries / issues in a professional and timely manner.
* Liaise with 3rd party support companies to assist in solutions when required.
* Maintain the internal helpdesk with meaningful threads and solutions.
* Report weekly helpdesk KPIs to enable informed decision-making.
* Contribute to supporting / creating user documentation.

Maintain IT Audits:

* Carry out monthly IT maintenance and audits.
* Include but not limited to PC, software licences, user access and DR audits.

Maintain and Improve Cyber Security & DR:

* Monitor and maintain patch management.
* Monitor and maintain anti-virus standards.
* Assist in obtaining and maintaining cyber security certifications.

Assist / Own IT Projects:

* Assist and contribute towards key IT projects.
* Own and drive forward IT Initiatives.

To undertake any other tasks that are within the capability of the job holder.

Experience / Personal Qualities:

The role holder, under the guidance of the IT Manager, will have prime responsibility for providing first line support to staff across the company, working collaboratively with teams and 3rd party suppliers, requiring effective time management and control of multiple tasks. The ideal candidate will be qualified to a minimum of HND or preferably degree level in IT / Computer Science.

* Competent user of Microsoft 365 (Office, Teams, SharePoint).
* Windows 11
* IT Helpdesk experience.
* Basic understanding of firewalls, networks, switches and patch-panels.
* Strong written and verbal communication skills are essential to engage with internal and external contacts.
* Accuracy and a high level of attention to detail with proven ability to plan own time to meet deadlines.
* A positive attitude and the ability to work effectively both within a team and independently.

Benfits:

* 25 days holiday a year plus Bank Holidays
* Pension scheme above statutory rates
* Company performance bonus scheme
* Onsite parking

If you are a motivated professional seeking to take the next step in your career journey, we encourage you to apply today!

How to Apply:

Contact Number: 01656 332350

www.candourtalent.co.uk

We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.

Who are we at Candour Talent?

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.

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