Candour Talent Recruitment are currently recruiting for a Administratorto join our well-established client based in the Cambridge area.
This role presents a unique chance to become a part of a dedicated team within a well-established Public Sector company.
Job Description:
Being the friendly first face customers see when entering the building providing a sympathetic and caring approach to all customers. You will play an integral role in the day to day operations and ensuring all data is handled sensitively and quickly.
Key Responsibilities:
Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
Confirming appointments via S1.
Booking interpreters as requested by clinicians and following up bookings as required.
Management and maintenance of meeting room calendars.
Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.
Requirements:
GCSE English and Maths Grade C and above or equivalent qualification
NVQ 3 (Administration related) or equivalent experience
Excellent communication and interpersonal skills
Effectively priorities and co-ordinates own work
Standard keyboard skills
Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
Ability to work flexibly as part of a team
Excellent time management skills
Ability to use initiative without close supervision
Ability to handle conflict/empathise with service users who may be in stressful situations
We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.
Who are we at Candour Talent?
At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.
Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.
While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.
